Frequently Asked Questions
Check-in and Check Out time?
Check-in time: 1500 or after
Check-out time: on or before 1200
Can I arrange an early check-in?
If you arrive earlier luggage storage is available. A request for early check-in can be made directly with the hotel however it is not guaranteed. If you would like to guarantee an early check-in the room must book for the previous night.
Can I arrange a late check-out?
Should you require a later check-out please contact us on the day prior to your departure, and late check-out supplement may be applied.
Do you have parking facilities?
Car parking service is not available in Jao Tsung-I Academy & Heritage Lodge. Please use the car park service at the Sham Mong Road open car park (next to the KMB Bus Depot) or the Mei Lai Road open car park (at Mei Foo Sun Chuen Phase 6).
Can I smoke in my room?
Smoking is not allowed in both guest rooms & public areas.
What are the age restrictions at Heritage Lodge?
Persons under the age of 18 must be accompanied by a responsible adult. There are no additional charge if children under the age of 12 years using existing bedding with their parents.
How much does it cost for an additional rollaway?
HK$330 Net per bed per night (Maximum 1 extra bed per room).
What should I do if I leave items in the room after departure?
Please contact us directly: email@example.com or call (852) 2100 2888 as soon as possible.